Customer Relations Management

Learn the importance of customer service to any business.

In this self-directed micro-course, students will learn how important customer service is to any business and e-business. Specifically, students will be able to differentiate between e-commerce customer service versus traditional customer service and will be able to describe the role of customer service in each stage of the purchase cycle.

Course Highlights

Learners who successfully complete this course will be able to:

• Describe the role of CSR for e-Commerce
• Identify the difference between customer service for e-Commerce and traditional transactions
• Identify associated costs of e-Commerce CSR in terms of budget/cost and opportunity costs
• Describe the role of customer service in each stage of the purchase cycle

*Learners who successfully complete this course will receive a digital badge and e-certificate. Learners may choose to further their training in the field with the Robertson e-Commerce Professional diploma program.

Course Details

Quick Facts

Format: Online Micro-Course

Length: 10 Hours completed at your own pace

Course Price: $150

Who is Eligible?

This online course can be taken by anyone. There are no specific requirements for entry. The course and its content may be of special interest to professionals who are looking to up-skill and professionals who are considering transitioning their business online or looking to further develop their e-business knowledge/practices.

*If you register before the start date you'll gain early access to the course and can begin your studies.

*Terms and Conditions