This course provides an overview of active listening principles, skills and strategies that can be immediately applied in any workplace environment.

This course introduces basic bookkeeping practices and procedures.

An organization’s success depends on its ability to foresee the need to change course or respond quickly to unexpected situations. This course will provide you with fundamental change management skills you can apply to your team and organization.

Discover conflict resolution strategies to become more productive in your team, complete projects more efficiently and excel in your career

Learn the importance of customer service to any business and what differentiates e-commerce customer service from traditional customer service.

Leaders and teams with the ability to create, review, implement and manage Standard Operating Procedures (SOPs) improve productivity and create efficiencies that drive organizational excellence.