Course Design
Create learner-centered courses using models like universal design for learning, backward design, and constructive alignment. Build inclusive syllabi, set clear objectives, and support student success. This course is part of Robertson's Adult Education Certificate Program.
60 Hours
Customer Relations Management
Learn the importance of customer service to any business and what differentiates e-commerce customer service from traditional customer service.
10 Hours
Developing Standard Operating Procedures
Leaders and teams with the ability to create, review, implement and manage Standard Operating Procedures (SOPs) improve productivity and create efficiencies that drive organizational excellence.
10 Hours
Diversity, Equity, & Inclusion
Learn how to create inclusive, equitable classrooms within Adult Education. This course covers key strategies to support diverse learners, including English Language Learners and students with accessibility needs, with a focus on cultural sensitivity and Indigenous inclusion.
40 Hours
ECE Program Administration 1
Build advanced administrative skills to manage early childhood education centres. Learn governance, policy development, communication, and strategic planning to create inclusive, high-quality, and sustainable learning environments.
40 Hours
ECE Program Administration 2
Deepen your administrative expertise with advanced topics in compliance, safety, funding, and public relations. Strengthen operational efficiency while ensuring quality, safety, and strong community connections in ECE centres.
60 Hours